Appeals of citizens to the hotline of the Commissioner for Missing Persons under special circumstances are accepted from Monday to Saturday from 9:00 to 18:00 on the short number: 1698.

Each application is recorded in the registration card according to the established form, which indicates:

• surname, first name, patronymic (if available) of the applicant,
• telephone number, place of residence (location) of the applicant, e-mail address to which the applicant can be sent a reply, or information about other means of communication with him;
• the essence of the raised question, remark, suggestion, request or demand.
  
  

An appeal which does not state the essence of the question raised shall not be considered, as the hotline operator informs the applicant.

If the applicant does not give his last name, name or does not provide other information, the appeal is registered as anonymous and is not subject to consideration.

Hotline operators, within their competence, provide the necessary clarifications or background information orally for reference and advisory purposes.

If the applicant uses profane language, insults, and if his appeal contains calls to incite national, racial, religious hatred, the hotline operator has the right to stop communicating with him and block using technical means from receiving appeals from him.