Having assumed the function of helping a person who has experienced or witnessed a tragic event, it is important to respect his dignity and protect his safety, for this it is necessary to observe the following ethical rules:

- be honest and trustworthy;

- observe the confidentiality of the information entrusted to you;

- do not forget about the importance of openness in the perception of the experience of the other person. It is necessary to realize and neutralize one's own prejudices regarding the evaluation of the actions of another person. It should be understood how many people and situations are so many, each has its own unique palette of feelings and emotions;

- respect human rights to authenticity and independence. Make it clear to the person that, even if they refuse help now, they can seek it later;

- show respect and understanding for those who need it, this not only brings confidence to the person, creates a feeling of security and security, but also eliminates the feelings of loneliness and helplessness that often arise in difficult life or crisis situations;

- show empathy, emotional resonance, which is achieved through the ability to empathize, the ability to understand feelings, psycho-emotional states of another person;

- actively listen. It is important to consider that someone who listens attentively and is fully emotionally involved in the context of dialogue with another can understand their state, thoughts, perceptions and feelings, which in general contributes to rapprochement.

It is strictly prohibited:

- force a person to tell about what happened to her;

- abuse their position and exaggerate their authority;

- make false promises or report unverified information;

- impose your help, behave annoyingly;

- distribute the received information of a personal nature;

- give an assessment of the actions and experiences of a person.