Draft Order of the Ministry of Internal Affairs “On Approval of Amendments to the Procedure for Registration of Individuals and Legal Entities in the Queue Management System for Receiving Services Provided by Territorial Service Centers of the Ministry of Internal Affairs and the Expert Service of the Ministry of Internal Affairs”

We inform you about the publication on January 05, 2024 on the official website of the Ministry of Internal Affairs of Ukraine of the draft order “On Approval of Amendments to the Procedure for Registration of Individuals and Legal Entities in the Queue Management System for Receiving Services Provided by Territorial Service Centers of the Ministry of Internal Affairs and the Expert Service of the Ministry of Internal Affairs” (hereinafter — the project act of the order).

Draft Order
Changes to Order Explanatory Note Comparative Table

To date, in accordance with the provisions of the Order of the Ministry of Internal Affairs of Ukraine of November 05, 2020 No. 777 “On Approval of the Procedure for Registration of Individuals and Legal Entities in the Queue Management System for Receiving Services Provided by Territorial Service Centers of the Ministry of Internal Affairs and the Expert Service of the Ministry of Internal Affairs”, registered in the Ministry of Justice of Ukraine November 20, 2020 year under No. 1152/35435 (as amended by the Order of the Ministry of Internal Affairs of January 17, 2023 No. 11), individuals and legal entities for obtaining services in territorial service centers of the Ministry of Internal Affairs and institutions of the Expert Service of the Ministry of Internal Affairs are registered in the queue management system using the online service, terminal or authorized employees.

In connection with the optimization of the number of services provided by the institutions of the Expert Service of the Ministry of Internal Affairs, and in order to create convenient conditions for the subjects of the appeal, a draft order has been developed, which provides for the possibility of simplifying the use of the queue management system for receiving services.

With the adoption of the order of the Ministry of Internal Affairs, the mechanism for registering persons in the queue management system for receiving services will be improved, as well as the electronic identification of the subject of the appeal will be improved, which will ensure the registration of the subject of the appeal itself, and not any other person. In addition, a clear list of information required for registration of the contact subject in the queue management system will be defined.

Electronic consultations with the public are being conducted on the draft order.