During the first half of 2020, 11,773 written appeals of citizens were received to the Ministry of Internal Affairs (the same period of 2019 — 5564), forwarded to the Ministry from the Verkhovna Rada of Ukraine — 34 (20), the Cabinet of Ministers of Ukraine — 1561 (90), the Office of the President of Ukraine — 113 (80), other bodies — 6823 (172).

529 citizens applied to the reception of the Ministry of Internal Affairs for a personal reception (before the introduction of quarantine measures) in the first half of 2020, for the same period last year — 1039.