Denis Monastyrsky introduced the new head of the Main Service Center of the Ministry of Internal Affairs
Today, November 22, the Minister of Internal Affairs of Ukraine Denis Monastyrsky introduced the new head of the Main Service Center of the Ministry of Internal Affairs - Yevhen Moiseenko.
The Minister of Internal Affairs noted that Yevhen Moiseenko is a person who has sufficient experience in organizing digital services for citizens, which is the greatest advantage in the work of the GSC of the Ministry of Internal Affairs.
“The main service center of the Ministry of Internal Affairs is a structure that should quickly and efficiently provide services to citizens. One of the drivers for this is digitalization. In recent years, a lot has been done — from paper papers to digital format. In Action today there are driver's licenses, a certificate of registration of a vehicle, the ability to receive services by mail. One of the main tasks is to continue what was started with an emphasis on digitalization. It helps to move away from direct communication with the citizen as much as possible and reduce those tendencies that we call the greatest “evil”, - noted Denis Monastyrsky.
The head of the Ministry of Internal Affairs said that the second necessary aspect after digitalization is customer orientation.
“The issue of selling driver's licenses should disappear altogether. If we currently record about 400 accidents every day, the question arises - why and how did the person who committed the accident get a driver's license? Therefore, the main rubicon is transparency! Citizens should clearly feel the changes that will take place in this area,” the minister stressed.
In turn, Deputy Minister of Internal Affairs of Ukraine Bohdan Drapyaty noted that the public's trust in the system of bodies of the Ministry of Internal Affairs is a key indicator of work efficiency.
“Citizens of Ukraine expect dynamic changes in the field of service provision by service centers of the Ministry of Internal Affairs. Of course, there will be many challenges and tasks ahead of you. Clear, understandable procedure for handing over and obtaining a driver's license. You must overcome all the abuses that exist in this area and develop a clear, transparent algorithm for obtaining documents. Together, we strive to digitally translate all services of the service centers of the Ministry of Internal Affairs, minimize any corruption risks and create quality services for our citizens. Only team, systematic and comprehensive work can lead to results,” Bohdan Drapyaty said.
The newly appointed head of the GSC of the Ministry of Internal Affairs Yevgeny Moiseenko expressed his gratitude to the Minister of Internal Affairs for his trust.
“In this difficult time, with its tumultuous challenges - the coronavirus infection, the difficult situation on the borders, we need to be united and mobilized. We must remember that our main task is to provide every Ukrainian with access to our services without obstacles and queues, in a fast and convenient way, regardless of whether a person has a smartphone or not. And we must also do our best to ensure that our work has a positive impact on road safety. Together with the GSC team of the Ministry of Internal Affairs, we will make every effort to increase trust and respect,” said Yevhen Moiseenko.
Deputy Head of the GSC of the Ministry of Internal Affairs Yuri Smolyaninov congratulated the newly appointed head.
“Yevhen Moiseenko presented the service centers of the Ministry of Internal Affairs at the Security Forum. Many things have been said that impress us and outlined the course where to go. We are always for quality change. Right now begins a new round in the development of service centers of the Ministry of Internal Affairs,” said Yuri Smolyaninov.
Interior Minister Denis Monastyrsky also inspected the contact center, mobile service center and test service center of the Ministry of Internal Affairs, where there are all necessary equipment and software for possible simulation of the territorial service center of the Ministry of Internal Affairs.
Department of Communications of the Ministry of Internal Affairs of Ukraine
