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Letter

Electronic appeals of citizens

How to submit electronic appeals to the Ministry of Internal Affairs of Ukraine

The appeal, executed in accordance with the requirements of the legislation, can be submitted on working days:

  • By mail: st. Academician Bogomolets, 10, Kyiv, 01601
  • By e-mail: [email protected]
  • Form for submission of electronic appeals of citizens:  download
  • Personally (orally) during a personal reception: street Akademika Bogomolets, 10, Kyiv

 

Clarification of citizens' appeals sent via the Internet

On October 28, 2015, the Law of Ukraine “On Amendments to the Law of Ukraine“ On Citizens' Appeals ”Concerning Electronic Appeals and Electronic Petitions” entered into force.

According to Art. 5 of the Law of Ukraine "On Citizens' Appeals" Appeals are addressed to public authorities and local governments, enterprises, institutions, organizations regardless of ownership, associations of citizens or officials whose powers include resolving issues raised in appeals.

The appeal can be submitted by an individual (individual) or a group of persons (collective).

An oral appeal is made by a citizen at a personal reception or by means of telephone communication through certain contact centers, telephone "hot lines" and is recorded (registered) by an official.

A written application is sent by mail or transmitted by a citizen to the relevant body, institution in person or through a person authorized by him, whose powers are formalized in accordance with the law. Written applications can also be sent using the Internet, electronic means of communication (electronic application).

The application must indicate the surname, name, patronymic, place of residence of the citizen, set out the essence of the issue, comments, suggestions, statements or complaints, requests or demands. The written application must be signed by the applicant (applicants) indicating the date. The e-application must also indicate the e-mail address to which the applicant may receive a reply or information on other means of communication. The use of an electronic digital signature when sending an electronic application is not required.

An application made without complying with these requirements shall be returned to the applicant with the relevant explanations no later than ten days from the date of its receipt, except as provided in part one of Article 7 of this Law.

Applications for free legal aid shall be considered in accordance with the procedure established by the law governing the provision of free legal aid.

An application made without complying with these requirements shall be returned to the applicant with the relevant explanations no later than ten days from the date of its receipt.